This site documents a real-world experience with a Lucid memory foam mattress that showed signs of structural failure within two years of standard use. Lucid and Malouf appear to share the same ownership, based on Utah business registration records. As of 2025, Lucid no longer seems to sell mattresses directly, while Malouf is actively marketing and selling mattresses under its own brand. This site offers insight into product performance, warranty limitations, and the overall support experience during the time Lucid-branded mattresses were actively sold.
Severe Sagging and Lumpy Surface
The mattress began to sag noticeably after just over a year of use. While there were no visible indentations exceeding 1.5 inches (as required by the warranty policy), the real-world support had clearly deteriorated. The center became so soft and unstable that it caused both sleepers to roll toward one another, with the sides remaining slightly firmer. This created a "valley effect" — a visible and physical dip that dramatically impacted sleep quality.
In addition to the sagging, the mattress surface became uneven and lumpy. Certain spots felt noticeably softer than others, and pressure points began to form where the foam had compressed more severely.
Warranty Claim Denied
"From the pictures provided, we can see that the mattress is not going to be covered under our warranty. [...] It does not cover normal wear and tear or expected changes in softness or resilience."
Despite clear signs that the mattress no longer functioned as intended, the claim was denied on the grounds that no indentation deeper than 1.5 inches was visible. This revealed a disconnect between real-world failure and technical warranty criteria.
Timeline of Events
- August 2022 – Mattress purchased new
- Late 2023 – First signs of sagging and uneven foam texture
- Early 2024 – Significant central dip noticed; sleep impacted
- March 2025 – Warranty claim submitted
- April 2025 – Claim denied due to policy thresholds
Frequently Asked Questions
Does Lucid’s warranty cover sagging if there are no deep visible indentations?
No. Their warranty explicitly covers indentations greater than 1.5 inches. Unevenness, softness, or visible dips without qualifying indentation depth may be excluded.
Is this an isolated experience?
This website shares one documented account. However, similar concerns are visible in online reviews and forums regarding foam breakdown and support loss before the end of warranty coverage.
Is this site affiliated with Lucid?
No. This is an independent consumer review with no brand or competitor affiliation. It is not monetized and does not represent any commercial interest.
Disclaimer
All statements on this site are based on a single, verified experience and supporting correspondence. No defamatory or false content is included. The use of brand names falls under nominative fair use. This content is protected under U.S. consumer speech and First Amendment rights. Official Lucid warranty terms can be found here.